Chatham-Kent, ON – Chatham-Kent Police Service (CKPS) is pleased to announce the implementation of a new call-handling solution to enhance emergency response services in preparation for the transition to Next Generation 9-1-1 (NG9-1-1).
With the ever-increasing call volumes, CKPS has recognized the need for an efficient call queue management system to ensure that every call is answered promptly. The new system will enable callers to stay on the line and receive a message assuring them that their call will be answered as soon as possible.
To further optimize call management, CKPS has introduced a new map feature that identifies and prioritizes calls unrelated to significant incidents. This feature ensures that emergency lines are available for critical situations, preventing any potential tie-ups that may hinder immediate response.
When calling the non-emergency line, callers will be transferred to the Emergency Communications Centre (ECC) with a customized message. However, it is essential to note that callers are requested not to hang up and, if their call is an emergency, to hang up and dial 9-1-1 directly. This prioritization ensures that 9-1-1 calls receive immediate attention and are prioritized in the call queue.
This investment in technology is a proactive step towards the future of NG9-1-1, ensuring that Chatham-Kent remains at the forefront of emergency communication systems.