Join a critical frontline team supporting emergency response in our community. The Chatham‑Kent Police Service is seeking experienced and motivational individuals to join our Emergency Communication Centre as Emergency Communication Operators (ECOs).
Emergency Communication Operators are the first point of contact for 911 and non‑emergency calls. In this fast‑paced and high‑impact role, you will assess situations, dispatch police, fire, and EMS services, and provide vital communication support to frontline officers while helping to ensure timely and effective responses to the community.
Experienced Emergency Communication Operator (ECO) Full-Time
Location: Chatham-Kent Police HQ or Alternative ECC
Closing Date: Monday, April 27, 2026, at 09:00 hours
Essential Qualifications
- Experienced Police Dispatcher who has successfully completed the training program by a Police Service in Canada, preferably Ontario.
- A minimum of two (2) years of Police Dispatch experience.
- Must be eligible to work in Canada.
- High school diploma or equivalent required.
- The capacity to hear and convey information accurately, utilizing various communication tools such as Computer Aided Dispatch, TTY, portable radios, and telephones.
- Excellent communication skills that ensure information is delivered accurately and concisely.
- Strong coordination skills for managing multiple computers and tasks simultaneously.
- Active listening skills are crucial for effective call-taking and dispatching.
- The capability to meet job responsibilities while ensuring public safety.
- Proficient in handling high stress and rapid situations while maintaining composure.
- Stay calm, think critically, and make swift, impactful decisions.
- A thorough understanding of work-life balance helps in reducing stress.
- Skilled at communicating with individuals in crisis and excelling in high-pressure settings that demand problem-solving, sound judgment, conflict resolution, teamwork, and collaboration.
- Must be able to successfully complete job specific testing
- Must successfully complete an experienced Communicator in-house training program, with both classroom and practical training components.
- Meet contractual obligations for hours of work assignments with reliable attendance. This includes working shifts, including nights, weekends, and holidays.
- Ability to learn and adhere to established CKPS policies and procedures while demonstrating sound judgment within those frameworks.
- CK geography, spelling, vocabulary, memory retention, general municipal knowledge.
- Typing – minimum 40 words per minute
- Complete contractual probation period for Communicators.
- Successful applicants must provide a valid hearing certificate that indicates normal hearing as a minimum requirement; test at their own expense.
- Successful applicants will be required to submit to and pass psychological testing at the expense of the Service.
- Good working knowledge of excel and Microsoft word programs, computer skills
How to Apply
Resumes and typing results can be submitted directly by email to:
ECC Manager, Amy Dawson
CKPScareers@chatham-kent.ca